Go to https://digitaltools.phe.org.uk/servicedesk/customer/portal/22/user/signup to create an account and enter your email address
You will receive an email with a link to set up your password within 1 hour.
If you do not receive an email promptly then please check your junk mail folder and contact your IT department to ensure emails from jira@digitaltools.phe.org.uk are permitted. You can generate a new email to set up your password here https://digitaltools.phe.org.uk/servicedesk/customer/portal/22/user/forgotpassword.
Go to https://digitaltools.phe.org.uk/servicedesk/customer/portal/22 and login to your JIRA account
Follow the link for a New Research Application or Research Amendment
Enter all your application information following the inline guidance.
Once you are happy with the application and you have included all the required attachments click Create.
You will not be able to submit your application until you have answered all of the questions.
If you make a mistake, please just let us know by adding a comment to your application, we will update your application for you.
You can view the applications that you have submitted under My Requests in the top left corner of the screen
You can tailor your view to see your Open or Closed applications
Status will indicate where the application is in the process. Possible statuses include:
- Application Received- Application has been logged on the system and we will get to it shortly
- Being Reviewed by Committee - Application is out with the committee for review
- Awaiting your response - We have asked you a question and are awaiting your response
- Awaiting Payment- Application has been processed by ARSAC but payment is outstanding.
- Application Approved - This application is complete and has been approved.
- Application Rejected - This application is complete and has been rejected.
- Withdrawn- Application has been cancelled by you or us
You will receive an email notification when the status of your application changes. Your application may go into a stage multiple times.
Use the Share button to add colleagues to the application. They will then also receive notifications about the research study.
Please do not add ARSAC as a participant.
We will add a comment on the ticket if further information is required. You will receive a notification by email of any requests.
You can add a comment on the request at any time to contact the Support Unit about your application. You can also attach documents such as updated PRA's, PIS or other supporting information as requested.
You can reply to the email notification you receive to respond to us as well. Your response will be automatically added to the application.
You do not need to copy in the ARSAC email address or email the ARSAC Support Unit directly outside of the system.
